Refund policy

At Shop Meiraa, we prioritize quality and customer satisfaction. However, due to the nature of our products, we follow a strict no return and no exchange policy under normal circumstances.

 

 

No Returns or Exchanges:
For hygiene and safety reasons, we do not accept any returns or exchanges on our jewellery items once they are sold. This ensures that each piece remains fresh, untouched, and safe for all our customers.

 

 

Damaged or Defective Items:

Returns are only accepted in the rare case that the item is damaged or defective upon delivery. To be eligible for a return, you must:
Raise a request within 12 hours of delivery.
Share a mandatory unboxing video showing the issue clearly (the video must begin before the package is opened and show the entire unboxing process without any cuts/edits).
Without this video proof, we will be unable to process any damage-related claims.
 

 

Refund Policy

Once we receive the returned item, our team will inspect the condition of the product. If the product is found to be genuinely damaged or incorrect, we will initiate the refund process within 5-7 working days.

Please note:

No refunds will be processed for issues raised beyond the 12-hour window.

Refunds will only be applicable for damaged products reported with valid video proof.

Products returned without prior communication will not be eligible for refunds.

Shipping charges are non-refundable.

For any queries, feel free to contact us at shopp.meiraa@gmail.com.

 

 

Thorough Quality Checks:
Each piece goes through a careful quality control process before being packed and shipped. We take utmost care to ensure your jewellery reaches you in perfect condition.

 

If you have any queries or need further assistance, feel free to reach out to us at shopp.meiraa@gmail.com. We’re here to help!